Frequently Asked About Our Terms
You can close your account anytime from Account > Settings > Close Account. Once closed, we pause your login and freeze your balance for 30 days (giving you a window to reopen). After 30 days, any remaining balance is retained per our terms. Deposit history stays on record. To request full data deletion, email support.
Yes. If you believe a game result is wrong or a withdrawal hasn't arrived after the stated time, file a dispute within seven days by contacting live chat or emailing support with your round ID, transaction ID or screenshot. We'll investigate and respond within 48 hours. If we confirm an error, we credit your account immediately.
Minimum withdrawal is IDR 50,000; maximum per transaction is IDR 50,000,000. Daily withdrawal limit across all transactions is IDR 200,000,000. These apply to DANA, OVO, GoPay, QRIS and bank transfer. Limits reset at 00:00 Asia/Jakarta time. Contact support if you need a temporary adjustment.
Deposits via DANA, OVO, GoPay and QRIS usually credit within 30 seconds. Bank transfers take 1–2 hours on business days, longer on weekends. Once your funds arrive, you can use them immediately on slots, live tables or the sportsbook. Check the Wallet tab for instant confirmation.
No. Your name, email, phone, ID and banking details are private. Other players see only your username and game history (if you're at a live table). We never sell your data to third parties. Your account is encrypted and protected by our security team 24/7.
Go to the Login page and tap Forgot Password. We'll send a reset link to your registered email. If you no longer have access to that email, contact live chat with your username, account ID and the last four digits of your ID document. We'll verify your identity and restore access within 1 hour.
Yes. Go to Wallet > Payment Methods and add or remove DANA, OVO, GoPay, QRIS or a bank account. New methods are verified instantly. When you withdraw, you can choose any verified method from the dropdown. You can also delete a payment method anytime, but you'll need at least one active method to withdraw.
